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Winglass
Case — Order processing

Winglass

One continuous process from order to invoicing.

Winglass maps the internal processes around windshield orders in one central system. Instead of spreading individual work steps across different applications, documents and communication channels, the relevant workflows are brought together in a single platform.

Every order in one list — with status, customer, licence plate, responsible workshop and last update.
Order inboxEvery order in one list — with status, customer, licence plate, responsible workshop and last update.
Cost and split for a case: line items, margin and the payout to the workshop, generated from the order's own data.
Credit noteCost and split for a case: line items, margin and the payout to the workshop, generated from the order's own data.
The connected glass workshops with company name, location, number of users and open orders.
Partner workshopsThe connected glass workshops with company name, location, number of users and open orders.
Users with their role, assigned workshop and last login — workshop staff and internal team in one view.
User managementUsers with their role, assigned workshop and last login — workshop staff and internal team in one view.
Recurring line items that are picked up with one click while costing, instead of being re-entered every time.
Costing templatesRecurring line items that are picked up with one click while costing, instead of being re-entered every time.
Process

One order, one system, eight steps.

As you scroll, the order moves through the individual process steps.

  1. Order intake

    A new order is created directly in the system — no paper, no separate spreadsheet.

  2. Customer data

    Contact and master data are captured once and available in every following step.

  3. Damage / vehicle

    Vehicle and damage are documented in a structured way and linked to the order.

  4. Insurance

    The responsible insurer is recorded and included in the settlement.

  5. Assignment declaration

    The assignment declaration is kept as a document on the order.

  6. Processing

    The order moves through processing — its status stays visible to everyone involved.

  7. Invoicing

    The invoice is generated from the order's data, without re-entering anything.

  8. Credit notes

    Credit notes are created in the same system and linked to the case.

Unsplash
From vehicle to settlement: one case, one system.
Functions

What the system also takes care of.

User managementEmail dispatchInsurance settlementDocument processesInvoicesCredit notes
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